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Request Account

If you would like to contact the Ontario GeoPortal Administrators or would like to request an Account, please email: Geomatics@infrastructureontario.ca

How to request an account.
Log In Process

First time access

Once your account is created you will receive an email from the GeoPortal service that has a link to the Login form for your system. The link is a time sensitive token so you must login within 72 hours of receiving the email.

Click on the URL in the email to be directed to the GeoPortal Login: Change Password form. As this is your first time logging in, you will be prompted to provide a password and setup security questions.

Please note the following when creating a password: It must be:

  • At least eight characters long,
  • Have at least one upper and lower case letter,
  • Include a number or a special character,
  • And it cannot use parts of your name.

Be aware that passwords are case sensitive when you are completing the setup and for future login.

For the answers to security questions, try to pick a single word that you can remember. Spelling and blank characters are considered when verifying the correct answer.

These questions and answers you have selected will be used to verify your identify should you forget your password in the future.

Once you have completed the fields on the GeoPortal Login: Change Password form, click on the "Submit" button at the bottom. The system will then check to ensure that your inputs meet the required security parameters. If this is successful, you will be allowed to login to your GeoPortal. If there is an issue, the form will show you where there is a problem that you will need to correct. This is the only time you will have to go through this initial setup of your account.

GeoPortal Login

To access your GeoPortal instance, simply go to the OntarioGeoPortal.com home page. In the top-right corner you will find a "Client System Login" menu. From this menu, select your GeoPortal instance. You will then be prompted with the Login form. If your account has been activated and setup (as noted above with "First Time access"), you can simply type in your username and password to login.


Information about the logging in process, and your username. (video included)
Forgot username or password?

Forgot your username? If you have forgotten your username, you can use the "Forgot your username?" button. The system will ask you for the email address that is associated to your GeoPortal account. If the email is registered, your username details will then be provided via email to this address.

Forgot your password? If you have forgotten your password or you think your account is locked (from unsuccessful login attempts), you can use the "Forgot your password?" button. The system will ask you for the email address that is associated to your GeoPortal account. If your email is registered, you will then be prompted to answer one of your security questions. With the security question correctly answered, the system will email you a time sensitive link that will allow you to access the "Change Password" option. You can then setup a new password and then login to GeoPortal.

Need Help? If you are still having difficulties with the login or need assistance with your GeoPortal, use the "Need Help?" button on the GeoPortal Login screen. Follow the prompts provided and a GeoPortal support team member will take action. If you need immediate help, please consult the GeoPortal Administrator for your organization. Each GeoPortal has a local Administrator who can assist you.

How to use the Forgot Username or Password tools.
Mobile Users

The mobile site does not provide access to all the GeoPortal applications and services. All mobile applications require an account. If you do not have an account, please see the section above "Request Account".

Information for users on mobile devices.
Notification and Support Emails

You will receive emails for account setup and changes, and if you subscribe to a notification service.

If you are expecting an email from us, please check your "Junk" email folder. Some users have noted that emails from us ("email_address @GeoPortalMail.com" or "email_address @OntarioGeoPortal.com") are going to their Junk email folder. If so, change your Outlook settings (in the Action menu for Junk Email) to "Add Sender's Domain to Safe Senders List".

You may also have the option (Depending on your computer account privileges) to make changes to your Outlook mailbox "Send and Receive" timings which can allow for a prompter receipt of emails.

This can be accessed through "Outlook - Options/Advanced" and under the "Send and receive" section. You can schedule (in minutes) how often Outlook performs a "Send/receive" function.

Information on receiving emails from GeoPortal.
Computer Settings for Internet Explorer

All GeoPortal applications are designed to work with Internet Explorer v10 and higher. If you are a new user, have changed computers or upgraded your browser, then IE's security settings may need to be changed...

a) Clearing Browser Cache

Before you try any of the following browser settings, delete the browser cache to make sure nothing is stored in the local cache which could interfere with GeoPortal access.

Solution: Go to the browser Tools menu and select Internet options. On the General tab, middle of the form there is a Browsing history item. Click on the Delete button. This will bring up the Delete Browsing History form. Check on all items except the Preserve Favorite website data. Then click the Delete button at the bottom of the form.

Clearing Browser Cache

b) Pop-Up Blocking

Your browser's Pop-Up Blocker settings may prevent some GeoPortal applications from launching.

Solution: In Internet Explorer, go to Tools: Pop-up Blocker: Pop-up Blocker Settings. (if you don't see the "Tools" menu, click the "Alt" key on your keyboard.)

In the form add the following sites.

  • http://www.ontariogeoportal.com
  • https://www.geoportal1.com
  • https://www.geoportal2.com

Close down the form, refresh the page and try launching the applications.

popup

c) Compatibility Mode Must be OFF

Check to ensure that Compatibility Mode is Off on your browser.

From the Tools menu (click the Alt key to see the menu) click Compatibility View settings.

Ensure that geoportal1.com, geoportal2.com and OntarioGeoportal.com are not listed in the site listing for Compatibility View. Also ensure that Display all websites in Compatibility View and Display intranet sites in Compatibility View are not checked on.

If Compatibility View is On a small icon appears in the Address Bar (only for Internet Explorer v10). You can turn off/on compatibility view by clicking on the icon.

icon

compatibility

d) Trusted Sites

Some incorrect IE security settings can cause GeoPortal applications to launch and then disappear after a couple of seconds. 

Solution:  In IE, go to Tools: Internet Options: Security tab. (If you don't see the "Tools" menu, click the "Alt" key on your keyboard.) In the Security form highlight the Trusted Sites, then click on the Sites button in the top right area.

In the Trusted sites form add the following sites. Then close down the form, refresh the page and try launching the applications. (Deselect the "Require server verification (https:)..." checkbox if it's selected when adding ontariogeoportal.com.)

  • http://www.ontariogeoportal.com
  • https://www.geoportal1.com
  • https://www.geoportal2.com

e) Trusted Sites – Security Settings

Sometimes your browser’s security settings can use your local domain account to try and login to GeoPortal. This will prevent you from being challenged with your GeoPortal account. In these cases your browser will display an error, usually: Internet Explorer cannot display this webpage, or Error Code 401.

Solution: In the Internet Options form, Security tab for Trusted Sites click on the Custom level button and scroll to bottom of form to the User Authentication. Make sure that Anonymous logon or Automatic logon with current user name and password are NOT selected. Any other option is acceptable.

f) Browser Zoom Factor

If your browser Zoom factor is greater than 100% this can prevent application forms from launching properly.

Solution: In the browser's View menu, select Zoom, and click on 100%. (If you don't see the "View" menu, click the "Alt" key on your keyboard.) Then launch the application. See the item above as well.

Note: connecting to a device like a projector may CHANGE the zoom factor settings and as a result cause forms to appear cut off.

g) Microsoft Silverlight

If you encounter issues with the Upload/Download function(s) of DocumentViewer, please check that you have the most recent version of Microsoft Silverlight installed.

Navigate https://www.microsoft.com/getsilverlight/get-started/install/default for the installation.

The required Internet Explorer browser settings.
Computer Settings for Edge

Because GeoPortal is a secure cloud service, your browser settings may need to be changed to allow for access. The following describes the settings that you may need to apply. If you need help please contact your GeoPortal administrator.

a) Clearing Browser Cache

Before you try any of the following browser settings delete the browser cache to make sure nothing is stored in the local cache which could interfere with GeoPortal access.

Solution: To view your browsing history, select Hub , and then History . Select Clear all history. Check ON all items, then select Clear.

b) Pop-Up Blocking

Your browser's Pop-Up Blocker settings may prevent some GeoPortal applications from launching.

Solution: Select More , and then Settings. Then select the "Privacy & Security" section from the menu. Scroll down and toggle "Block pop-ups" to Off.

c) Compatibility Mode

Microsoft Edge doesn’t support Compatibility Mode.

Note: If you face any issues opening the websites on the EDGE browser, you may open the websites using Internet Explorer. On the EDGE browser, click on the More button on the top right corner and select More Tools. You can then select "Open with Internet Explorer".

d) Trusted Sites and Security Settings

Some incorrect security settings can cause GeoPortal applications to launch and then disappear after a couple of seconds. Sometimes your browser’s security settings can use your local domain account to try and login to GeoPortal. This will prevent you from being challenged with your GeoPortal account. In these cases your browser will display an error, usually: "Hmmm... can’t reach this page", or Error Code 401.

The Trusted Sites Security settings and the option to add Trusted Sites are specifically not embedded yet in Microsoft Edge.

However, you can always click on More button and select Open with Internet Explorer for features that are not present in Microsoft Edge. If the site still fails to open, you can open Internet Explorer separately.

e) Browser Zoom Factor

If your browser Zoom factor is greater than 100% this can prevent application forms from launching properly.

Solution: At the top-right, click More . To the right of the Zoom label, click on "+" or "-" to select 100%. Then launch the application.

Note: connecting to a device like a projector may CHANGE the zoom factor settings and as a result cause forms to appear cut off.

The required Edge browser settings.
Computer Settings for Chrome

All GeoPortal applications are designed to work with Internet Explorer v10 and higher. Recently we have started to migrate various applications to support other browsers including Chrome, Safari, Firefox and Edge. You can consult your application administrator to find out if your GeoPortal site will work with these browsers, or you can try to access the site. If the site does not support your browser it will provide a message. In these cases please use Internet Explorer.

Because GeoPortal is a secure cloud service, your browser settings may need to be changed to allow for access. The following describes the settings that you may need to apply. If you need help please contact your GeoPortal administrator.

a) Clearing Browser Cache

Before you try any of the following browser settings delete the browser cache to make sure nothing is stored in the local cache which could interfere with GeoPortal access.

Solution: On your browser toolbar, click More , then click More Tools and then Clear Browsing Data. In the "Clear browsing data" form select the "Advanced" tab. Then set the "Time Range" to "All time" from the picklist. Proceed to check ON all items. Then click "Clear data" at the bottom of the form.

b) Pop-Up Blocking

Your browser's Pop-Up Blocker settings may prevent some GeoPortal applications from launching.

Solution: At the top-right, click More , and then go to Settings. At the bottom of the page, click Advanced. Under the "Privacy and security" section, click Content settings. Go to Pop-ups and redirects.

In the form add the following sites.

  • http://www.ontariogeoportal.com
  • https://www.geoportal1.com
  • https://www.geoportal2.com

Close down the Settings tab, refresh the page and try launching the applications.

c) Trusted Sites

Some incorrect security settings can cause GeoPortal applications to launch and then disappear after a couple of seconds.

Solution: At the top-right, click More . Click Settings. At the bottom, click Advanced. Under "System", click Open proxy settings. Select the "Security" tab. In the Security tab highlight the Trusted Sites, then click on the Sites button in the top right area.

In the Trusted sites form add the following sites. (Deselect the "Require server verification (https:)..." checkbox if it's selected when adding ontariogeoportal.com.)

  • http://www.ontariogeoportal.com
  • https://www.geoportal1.com
  • https://www.geoportal2.com

After making changes, be sure to close all Chrome tabs/browsers and re-open the applications for changes to take effect.

Note: These settings are at the machine level, not the browser level. Setting them in one browser automatically applies the settings in other browsers.

d) Trusted Sites – Security Settings

Sometimes your browser’s security settings can use your local domain account to try and login to GeoPortal. This will prevent you from being challenged with your GeoPortal account. In these cases your browser will display an error, usually: "This site can’t be reached", or Error Code 401.

Solution: In the Open proxy settings (see item above), Security tab for Trusted Sites click on the Custom level button and scroll to bottom of form to the User Authentication. Make sure that Anonymous logon or Automatic logon with current user name and password are NOT selected. Any other option is acceptable.

e) Browser Zoom Factor

If your browser Zoom factor is greater than 100% this can prevent application forms from launching properly.

Solution: At the top-right, click More . To the right of the Zoom label, click on "+" or "-" to select 100%. Then launch the application.

Note: connecting to a device like a projector may CHANGE the zoom factor settings and as a result cause forms to appear cut off.

The required Chrome browser settings.
Computer Settings for Firefox

All GeoPortal applications are designed to work with Internet Explorer v10 and higher. Recently we have started to migrate various applications to support other browsers including Chrome, Safari, Firefox and Edge. You can consult your application administrator to find out if your GeoPortal site will work with these browsers, or you can try to access the site. If the site does not support your browser it will provide a message. In these cases please use Internet Explorer.

Because GeoPortal is a secure cloud service, your browser settings may need to be changed to allow for access. The following describes the settings that you may need to apply. If you need help please contact your GeoPortal administrator.

a) Clearing Browser Cache

Before you try any of the following browser settings delete the browser cache to make sure nothing is stored in the local cache which could interfere with GeoPortal access.

Solution: Click the menu button and choose Options. Select the Privacy & Security panel. In the Cookies and Site Data section, click Clear Data. Close the "about:preferences#privacy" page. Any changes you’ve made will be automatically saved.

Recommended: Do not store history, passwords, and form data in the browser. You can set Firefox to automatically clear the cache, history, passwords when Firefox closes.

Click the menu button and choose Options. Select the Privacy & Security panel. In the History section, open the picklist for "Firefox will… and select "Use Custom settings for history". Check ON the box for "Clear history when Firefox closes". Then click on the "Clear History" button. In the "Clear Recent History" window, check ON all items except the Site Preferences. Click "Clear Now" to close the window. Close the "about:preferences#privacy" page. Any changes you've made will be automatically saved.

b) Pop-Up Blocking

Your browser's Pop-Up Blocker settings may prevent some GeoPortal applications from launching.

Solution: Click the menu button and choose Options. Select the Privacy & Security panel. Under the Permissions section, check the box next to Block pop-up windows to enable the pop-up blocker altogether. To the right of check box, click the Exceptions… button to open a dialog box with a list of sites that you want to allow to display pop-ups.

In the form add the following sites.

  • http://www.ontariogeoportal.com
  • https://www.geoportal1.com
  • https://www.geoportal2.com

Click on Save Changes button to update your changes. Close the "about:preferences" page. Any changes you’ve made will be automatically saved.

c) Trusted Sites

Some incorrect security settings can cause GeoPortal applications to launch and then disappear after a couple of seconds.

Solution: Click the menu button and choose Options. Select the Privacy & Security panel. In the Cookies and Site Data section, click the Exceptions button next to "Accept cookies and site data" check box. The Exceptions – Cookies and Site Data window will open.

In the form add the following sites.

  • http://www.ontariogeoportal.com
  • https://www.geoportal1.com
  • https://www.geoportal2.com

Type each address and then click Allow. Click on the Save Changes button to update your changes. Close the "about:preferences#privacy" page. Any changes you’ve made will be automatically saved.

d) Browser Zoom Factor

If your browser Zoom factor is greater than 100% this can prevent application forms from launching properly.

Solution: Click the menu button on the right. The customization menu will open and you will see the Zoom controls at the top. Use the "+" button to zoom in, and the "-" button to zoom out. The number in the middle is the current zoom level - click it to reset the zoom to 100%. If the current zoom level is different from 100%, you can see it in the address bar. Then launch the application.

Note: connecting to a device like a projector may CHANGE the zoom factor settings and as a result cause forms to appear cut off.

The required Firefox browser settings.
Computer Settings for Safari

All GeoPortal applications are designed to work with Internet Explorer v10 and higher. Recently we have started to migrate various applications to support other browsers including Chrome, Safari, Firefox and Edge. You can consult your application administrator to find out if your GeoPortal site will work with these browsers, or you can try to access the site. If the site does not support your browser it will provide a message. In these cases please use Internet Explorer.

Because GeoPortal is a secure cloud service, your browser settings may need to be changed to allow for access. The following describes the settings that you may need to apply. If you need help please contact your GeoPortal administrator.

a) Clearing Browser Cache

Before you try any of the following browser settings delete the browser cache to make sure nothing is stored in the local cache which could interfere with GeoPortal access.

Solution: Click Safari - Preferences – Advanced menu and click on the Show Develop menu in menu bar option at bottom of form.

Then select Develop menu and click Empty Caches.

b) Pop-Up Blocking

Your browser's Pop-Up Blocker settings may prevent some GeoPortal applications from launching.

Solution: Click Safari - Preferences – Security menu and un-check the Block pop-up windows option.

c) Trusted Sites

Your browser should be set to trust the OntarioGeoPortal site. Navigate to OntarioGeoPortal.com

Click Bookmarks - Add Bookmark.

In the pop-up dialog box from the Add this page to list, select Top Sites and click Add.

Then click Bookmarks - Add Bookmark and in the pop-up dialog box from the Add this page to list, select Top Sites. Replace OntarioGeoPortal.com with geoportal1.com and click Add.

Then click Bookmarks - Add Bookmark and in the pop-up dialog box from the Add this page to list, select Top Sites. Replace OntarioGeoPortal.com with geoportal2.com and click Add.

d) Browser Zoom Factor

If your browser Zoom factor is greater than 100% this can prevent application forms from launching properly.

Solution: Click Safari - Preferences – Advanced menu and select in Page Zoom list 100%.

Note: connecting to a device like a projector may CHANGE the zoom factor settings and as a result cause forms to appear cut off.

The required Safari browser settings.
Windows Settings

Display settings can prevent application forms from launch properly.

a) Windows 7 Display Settings

Solution: In Control Panel (when View By mode is Category); select Appearance and Personalization; then select the Display. On the Display form make sure that the "Smaller – 100%" item is checked on.

OR in Control Panel (when using Icon mode); select Display. On the Display form make sure that the "Smaller – 100%" item is checked on.

Note, this setting also affects your browser's default Zoom factor – see "Computer Settings" above.

Windows 7

b) Windows 10 Display Settings

Solution: Select the Start menu and select Settings > System > Display. Under the "Scale and layout" section have the size of text, apps, and other items set to 100% (Recommended).

Windows 10
The required Windows settings.