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Account Reset Service

Most users, when logging-in for the first time, are asked to set up three security questions and choose a new password. The Account Reset Service is available to users who have set up the security questions.

Reset Account Click to launch the Account Reset service.

How it works:

Provide your username and email and click OK. The system will prompt for an answer to one of your security questions.

You will get two emails, one with a temporary password. Use that password to login and you will then need to choose a new password.

Once you have changed your password, logon with the new password.

Rules for passwords:

  • passwords are case sensitive
  • must be at least eight characters in length,
  • must contain at least one upper case and one lower case letter,
  • must contain at least one number (0 – 9),
  • must not contain any part of your username. 
  • you cannot reuse a password.

NOTE: If you do not see the password change form, then your browser settings are wrong. In this case, please check that:

  1. You are using Internet Explorer v6 or better.
  2. Your pop-up blocker isn't blocking the site. To confirm, follow the directions below.

NOTE: After reseting the password, the logon form will remember the OLD temporary password. Remove it and enter your new password (the one you just created).

GP Account Reset

Account Reser 2

Account Reset 3

 

Automatically reset your account if you are having trouble accessing it.
Log On Process

Log On Process

video (see: Account Services video)

If you are having trouble logging in - for example if you mis-spell your password three (3) consecutive times and the system has locked you out, use the Account Reset Service function. Watch the Account Services video to see how this works.

Authorization Error when Logging On

 

 

If you get an authorization error, log in with "Use another account" and type your username and password.

 

 

 

 

In the Username (first) field, some government accounts may need to specify "WEB02\your_username" in the top field.

This error can happen because Windows will remember the last domain you logged on to, but it may not be the one that has access to the Internet and the GeoPortal applications.

Log on incorrect
correct log on

Information about the logging in process, and your username. (video included)
Computer Settings for Internet Explorer

All GeoPortal applications require Internet Explorer v10 and higher. If you are a new user or you changed computers or upgraded your browser, then IE's security settings may need to be changed...

mobileMobile users
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for support

a) Clearing Browser Cache

Before you try any of the following browser settings delete the browser cache to make sure nothing is stored in the local cache which could interfere with GeoPortal access.

Solution: Go to the browser Tools menu and select Internet options. On the General tab, middle of the form there is a Browsing history item. Click on the Delete button. This will bring up the Delete Browsing History form. Check on all items except the Preserve Favorite website data. Then click the Delete button at the bottom of the form.

Clearing Browser Cache

b) Pop-Up Blocking

Your browser's Pop-Up Blocker settings may prevent you from being able to change your temporary password on initial logon. As well, the GeoPortal applications may not launch.

Solution: In Internet Explorer, go to Tools: Pop-up Blocker: Pop-up Blocker Settings. (if you don't see the "Tools" menu, click the "Alt" key on your keyboard.)

In the form add the following sites.

  • http://www.ontariogeoportal.com
  • https://www.geoportal1.com
  • https://www.geoportal2.com

Close down the form, refresh the page and try launching the applications.

popup

c) Compatibility Mode Must be OFF

Check to ensure that Compatibility Mode is Off on your browser.

From the Tools menu (click the Alt key to see the menu) click Compatibility View settings.

Ensure that geoportal1.com, geoportal2.com and OntarioGeoportal.com are not listed in the site listing for Compatibility View. Also ensure that Display all websites in Compatibility View and Display intranet sites in Compatibility View are not checked on.

If Compatibility View is On a small icon appears in the Address Bar (only for Internet Explorer v10). You can turn off/on compatibility view by clicking on the icon.

icon

compatibility

d) Trusted Sites

Some incorrect IE security settings can cause GeoPortal applications to launch and then disappear after a couple of seconds. 

Solution:  In IE, go to Tools: Internet Options: Security tab. (If you don't see the "Tools" menu, click the "Alt" key on your keyboard.) In the Security form highlight the Trusted Sites, then click on the Sites button in the top right area.

In the Trusted sites form add the following sites. Then close down the form, refresh the page and try launching the applications. (Deselect the "Require server verification (https:)..." checkbox if it's selected when adding ontariogeoportal.com.)

  • http://www.ontariogeoportal.com
  • https://www.geoportal1.com
  • https://www.geoportal2.com

e) Trusted Sites – Security Settings

Sometimes your browser’s security settings can use your local domain account to try and login to GeoPortal. This will prevent you from being challenged with your GeoPortal account. In these cases your browser will display an error, usually: Internet Explorer cannot display this webpage, or Error Code 401.

Solution: In the Internet Options form, Security tab for Trusted Sites click on the Custom level button and scroll to bottom of form to the User Authentication. Make sure that Anonymous logon or Automatic logon with current user name and password are NOT selected. Any other option is acceptable.

f) Browser Zoom Factor

If your browser Zoom factor is greater than 100% this can prevent application forms from launching properly.

Solution: In the browser's View menu, select Zoom, and click on 100%. (If you don't see the "View" menu, click the "Alt" key on your keyboard.) Then launch the application. See the item above as well.

Note: connecting to a device like a projector may CHANGE the zoom factor settings and therefore cause forms appear cut off.

The required Internet Explorer browser settings.
Computer Settings for Edge

All GeoPortal applications are designed to work with Internet Explorer v10 and higher. Recently we have started to migrate various applications to support other browsers including Chrome, Safari, Firefox and Edge. You can consult your application administrator to find out if your GeoPortal site will work with these browsers, or you can try to access the site. If the site does not support your browser it will provide a message. In these cases please use Internet Explorer.

Because GeoPortal is a secure cloud service, your browser settings may need to be changed to allow for access. The following describes the settings that you may need to apply. If you need help please contact your GeoProtal administrator.

a) Clearing Browser Cache

Before you try any of the following browser settings delete the browser cache to make sure nothing is stored in the local cache which could interfere with GeoPortal access.

Solution: To view your browsing history, select Hub , and then History . Select Clear all history. Check ON all items, then select Clear.

b) Pop-Up Blocking

Your browser's Pop-Up Blocker settings may prevent you from being able to change your temporary password on initial logon. As well, the GeoPortal applications may not launch.

Solution: Select More , and then Settings. Scroll down and select View advanced settings. Turn "Block pop-ups" to Off.

c) Compatibility Mode

Microsoft Edge doesn’t support Compatibility Mode.

Note: If you face any issues opening the websites on the EDGE browser, you may open the websites using Internet Explorer. On the EDGE browser, click on More button on the top right corner and select Open with Internet Explorer.

d) Trusted Sites and Security Settings

Some incorrect security settings can cause GeoPortal applications to launch and then disappear after a couple of seconds. Sometimes your browser’s security settings can use your local domain account to try and login to GeoPortal. This will prevent you from being challenged with your GeoPortal account. In these cases your browser will display an error, usually: "Hmmm... can’t reach this page", or Error Code 401.

The Trusted Sites Security settings and the option to add Trusted Sites are specifically not embedded yet in Microsoft Edge.

However, you can always click on More button and select Open with Internet Explorer for features that are not present in Microsoft Edge. If the site still fails to open, you can open Internet Explorer separately.

e) Browser Zoom Factor

If your browser Zoom factor is greater than 100% this can prevent application forms from launching properly.

Solution: At the top-right, click More . To the right of the Zoom label, click on "+" or "-" to select 100%. Then launch the application.

Note: connecting to a device like a projector may CHANGE the zoom factor settings and therefore cause forms appear cut off.

The required Edge browser settings.
Computer Settings for Chrome

All GeoPortal applications are designed to work with Internet Explorer v10 and higher. Recently we have started to migrate various applications to support other browsers including Chrome, Safari, Firefox and Edge. You can consult your application administrator to find out if your GeoPortal site will work with these browsers, or you can try to access the site. If the site does not support your browser it will provide a message. In these cases please use Internet Explorer.

Because GeoPortal is a secure cloud service, your browser settings may need to be changed to allow for access. The following describes the settings that you may need to apply. If you need help please contact your GeoProtal administrator.

a) Clearing Browser Cache

Before you try any of the following browser settings delete the browser cache to make sure nothing is stored in the local cache which could interfere with GeoPortal access.

Solution: On your browser toolbar, click More , then click More Tools and then Clear Browsing Data. In the "Clear browsing data" box, check ON all items. Use the menu at the top to select the amount of data that you want to delete. Choose the beginning of time to delete everything. (This option does not appear on all devices.) Click Clear browsing data.

b) Pop-Up Blocking

Your browser's Pop-Up Blocker settings may prevent you from being able to change your temporary password on initial logon. As well, the GeoPortal applications may not launch.

Solution: At the top-right, click More . Click Settings. At the bottom, click Advanced. Under "Privacy and security", click Content settings. Click Popups.

In the form add the following sites.

  • http://www.ontariogeoportal.com
  • https://www.geoportal1.com
  • https://www.geoportal2.com

Close down the Settings tab, refresh the page and try launching the applications.

c) Trusted Sites

Some incorrect security settings can cause GeoPortal applications to launch and then disappear after a couple of seconds.

Solution: At the top-right, click More . Click Settings. At the bottom, click Advanced. Under "System", click Open proxy settings. Select the "Security" tab. In the Security tab highlight the Trusted Sites, then click on the Sites button in the top right area.

In the Trusted sites form add the following sites. (Deselect the "Require server verification (https:)..." checkbox if it's selected when adding ontariogeoportal.com.)

  • http://www.ontariogeoportal.com
  • https://www.geoportal1.com
  • https://www.geoportal2.com

After making changes, be sure to close all Chrome tabs/browsers and re-open the applications for changes to take effect.

Note: These settings are at the machine level, not the browser level. Setting them in one browser automatically applies the settings in other browsers.

d) Trusted Sites – Security Settings

Sometimes your browser’s security settings can use your local domain account to try and login to GeoPortal. This will prevent you from being challenged with your GeoPortal account. In these cases your browser will display an error, usually: "This site can’t be reached", or Error Code 401.

Solution: In the Open proxy settings (see item above), Security tab for Trusted Sites click on the Custom level button and scroll to bottom of form to the User Authentication. Make sure that Anonymous logon or Automatic logon with current user name and password are NOT selected. Any other option is acceptable.

e) Browser Zoom Factor

If your browser Zoom factor is greater than 100% this can prevent application forms from launching properly.

Solution: At the top-right, click More . To the right of the Zoom label, click on "+" or "-" to select 100%. Then launch the application.

Note: connecting to a device like a projector may CHANGE the zoom factor settings and therefore cause forms appear cut off.

The required Chrome browser settings.
Computer Settings for Firefox

All GeoPortal applications are designed to work with Internet Explorer v10 and higher. Recently we have started to migrate various applications to support other browsers including Chrome, Safari, Firefox and Edge. You can consult your application administrator to find out if your GeoPortal site will work with these browsers, or you can try to access the site. If the site does not support your browser it will provide a message. In these cases please use Internet Explorer.

Because GeoPortal is a secure cloud service, your browser settings may need to be changed to allow for access. The following describes the settings that you may need to apply. If you need help please contact your GeoProtal administrator.

a) Clearing Browser Cache

Before you try any of the following browser settings delete the browser cache to make sure nothing is stored in the local cache which could interfere with GeoPortal access.

Solution: Click the menu button and choose Options. Select the Privacy & Security panel. In the Cached Web Content section, click Clear Now. Close the "about:preferences" page. Any changes you’ve made will be automatically saved.

Recommended: Do not store history, passwords, and form data in the browser. You can set Firefox to automatically clear the cache, history, passwords when Firefox closes.

Click the menu button and choose Options. Select the Privacy & Security panel. In the History section, set Firefox will to "Use custom settings for history". Select the check box for Clear history when Firefox closes. Beside "Clear history when Firefox closes", click the Settings… button. The Settings for Clearing History window will open. In the "Settings for Clearing History" window, check ON all items except the Site Preferences. Click OK to close the "Settings for Clearing History". Close the "about:preferences" page. Any changes you've made will be automatically saved.

b) Pop-Up Blocking

Your browser's Pop-Up Blocker settings may prevent you from being able to change your temporary password on initial logon. As well, the GeoPortal applications may not launch.

Solution: Click the menu button and choose Options. Select the Privacy & Security panel. Under the Permissions section, check the box next to Block pop-up windows to enable the pop-up blocker altogether. To the right of check box, click the Exceptions… button to open a dialog box with a list of sites that you want to allow to display pop-ups.

In the form add the following sites.

  • http://www.ontariogeoportal.com
  • https://www.geoportal1.com
  • https://www.geoportal2.com

Click on Save Changes button to update your changes. Close the "about:preferences" page. Any changes you’ve made will be automatically saved.

c) Trusted Sites

Some incorrect security settings can cause GeoPortal applications to launch and then disappear after a couple of seconds.

Solution: Click the menu button and choose Options. Select the Privacy & Security panel. In the History section, set Firefox will to "Use custom settings for history". Click Exceptions… button next to "Accept cookies from websites" check box. The Exceptions - Cookies window will open.

In the form add the following sites.

  • http://www.ontariogeoportal.com
  • https://www.geoportal1.com
  • https://www.geoportal2.com

Type them and then click Allow. Click on Save Changes button to update your changes. Close the "about:preferences" page. Any changes you’ve made will be automatically saved.

d) Browser Zoom Factor

If your browser Zoom factor is greater than 100% this can prevent application forms from launching properly.

Solution: Click the menu button on the right. The customization menu will open and you will see the Zoom controls at the top. Use the "+" button to zoom in, and the "-" button to zoom out. The number in the middle is the current zoom level - click it to reset the zoom to 100%. If the current zoom level is different from 100%, you can see it in the address bar. Then launch the application.

Note: connecting to a device like a projector may CHANGE the zoom factor settings and therefore cause forms appear cut off.

The required Firefox browser settings.
Windows Settings

a) Windows 7 Display Settings

Some Windows 7 display settings can prevent application forms from launching properly.

Solution: In Control Panel; select Appearance and Personalization; then select the Display. On the Display form make sure that the "Smaller – 100%" item is checked on.  Note, this setting also affects your browser's default Zoom factor – see item c) above.

Windows 7

b) Not Getting Support Emails

If you expect to receive GeoPortal emails and they do not arrive, please check your "Junk" email folder. Sometimes emails from us are going to the Junk Email folder. If that happens, change your email client settings to "Add Sender's Domain to Safe Senders List". The domains to add are: GeoPortalMail.com and OntarioGeoPortal.com

The required Windows settings.